Terms & Conditions | Online Shopping Policies

1. Introduction to Terms

Welcome to VILLAGE WALA MART (“we,” “our,” or “us”). These Terms & Conditions govern your use of our online grocery, electronics, and home essentials store at www.villagewalamart.in By accessing our platform, you agree to these legally binding terms

2. Account Registration & Security

  • Eligibility: Users must be 18+ years to create an account
  • Accuracy: Provide correct contact details (mobile number, email, delivery address)
  • Security: You’re responsible for maintaining password confidentiality
  • Updates: Keep your profile updated for smooth deliveries

3. Order Placement & Payment Terms

Pricing & Payments

  • All prices shown are in INR (₹) and include applicable GST
  • Accepted payment methods:
    • UPI (PhonePe, Google Pay, etc.)
    • Credit/Debit Cards (Visa, Mastercard, RuPay)
    • Net Banking
    • Cash on Delivery (COD) (subject to pincode availability)

Order Confirmation

  • Orders are confirmed only after payment verification
  • You’ll receive SMS/email confirmation with order details

4. Delivery Policy for Online Orders

Delivery Areas & Timelines

  • Grocery Delivery: 24-48 hours in [served cities]
  • Electronics/Appliances: 3-7 business days (varies by brand)
  • Free Delivery: On orders above ₹499 (except bulky items)

Delivery Process

  • Check items at delivery time (report damages immediately)

5. Return & Refund Policy

Eligibility

  • Groceries: Only for damaged/expired items (report within 24 hours)
  • Electronics: 7-day replacement (unused, original packaging)
  • Home Appliances: Covered under manufacturer warranty

How to Return?

  1. Log in → “My Orders” → Select item → Click “Return”
  2. Our team will approve/reject within 48 hours
  3. Refunds processed in 5-7 working days

6. Product Information & Liability

  • Images: Slightly may differ from actual products
  • Third-party brands: Responsibility lies with respective manufacturers

7. Prohibited Activities (Strictly Not Allowed)

  • Creating fake accounts for discounts
  • Abusing customer support staff
  • Commercial reselling without permission
  • Automated bots for scraping data

8. Limitation of Liability

We’re not liable for:

  • Third-party services (payment gateways, courier partners)
  • Minor variations in product color/size

9. Governing Law & Dispute Resolution

These terms follow Indian laws. Any disputes will be resolved in [Your City, State] courts.

10. Policy Updates

We may revise these terms. Continued use means you accept changes.

11. Contact Our Support

For queries about our Terms:

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